Clerk - Employment Opportunity Details
Position Title: Clerk
Department: Central Scheduling
Status:
Full-time
Description: Responsible for the computerized scheduling of all outpatient scheduled appointments and appropriate inpatient scheduled appointments (i.e. Heart Services) for ancillary departments as assigned to Centralized Scheduling, as well as Insurance Verification, Pre-Certification, and Pre-Registration processes of those appointments. Responsible for the computerized scheduling of self-pay patients for Financial Counseling as appropriate. Candidate will work 12p-8:30p.
Requirements: Individual performance and competency based skills are maintained through ongoing assessment of competence and educational activities. Written performance evaluations are conducted on an annual basis. Successful completion of the Reid Hospital orientation and competency based skills appropriate for the position. Knowledge of medical terminology and patient needs related to their diagnosis for appropriate scheduling. Proficient in the use of computers and other business machines. Preferred knowledge in the following software applications but not limited to: Microsoft based applications including Outlook, SMS Invision (Patient Management and Orders Processing pathways), the Internet and Scheduling.Com. Proficiently operates telephone systems, copiers, Fax machines, Printers. Voicert, and automated eligibility systems. Accuracy and speed in typing required (30 wpm). Must be able to communicate effectively (orally and written). Demonstrates ability to work as team member. Demonstrates ability to provide excellent customer service and offers suggestions to improve customer service and patient satisfaction. Ability to react and communicate professionally under stressful situations. Ability to accept change in a positive manner. Ability to rapidly collect data from multiple sources and to distribute the end result to that process in an accurate and professional manner. Must be able to make independent decisions under unusual circumstances in order to meet scheduling needs and expectations. Must be familiar with Medicare, Medicaid, and other insurance plans related to medical coverage offered by these plans and understand pre-certification and medical necessity of these plans. Must be able to met physican expectations and demands when scheduling procedure. Must understand each service offered by all ancillary departments and identify the patient preps required before these services can be completed. Must be detailed oriented, be able to handle stress, multi task, and work in a fast paced environment.
Pay Range: $12.37-$14.18
Hours: 40